Please click on any of the links below for answers to our most frequently asked questions:
May I bring food and drink on board the bus?
Do I need reservations?
May I use a Greyhound Ticket on a Trailways bus?
May I bring my pet with me?
How many pieces of baggage can I take?
May I play my music player or use my laptop computer
on the bus?
May I use my cell phone while traveling on the
bus?
Is smoking allowed on buses?
How long are tickets good for?
What type of travel documents do I need to travel
into Canada?
What type of travel documents do I need to travel
into the United States?
May I get a refund on my ticket?
May I bring food and drink on board the bus? Of course!
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Food and non-alcoholic drinks may be brought on board for your
personal use. Please remove your litter when you leave
the coach.
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Do I need reservations? Not for travel on Trailways.
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We do not use or accept reservations. Service on most bus
companies is on a 'first come - first served' basis. However, Greyhound has instituted reserve seating on many of their schedules so if your travel plans include riding on a Greyhound schedule, please call 800-231-2222 to get further information about how to reserve a seat on a Greyhound schedule. Tickets
may be purchased in advance though this does not necessarily
guarantee a seat. We recommend that passengers arrive thirty
minutes ahead of their scheduled departure time, and be prepared
to board at least ten minutes before. Trailways routinely provides
extra coaches whenever and wherever they are needed.
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May I use a Greyhound
Ticket on a Trailways bus? Yes.
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We honor all tickets written by most other bus companies, including Greyhound.
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May I bring my pet
with me? Sorry, no pets, please.
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The only animals that are allowed on the bus are service animals
specifically trained to aid individuals with a disability.
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How many pieces of
baggage can I take? Two bags for every adult ticket purchased.
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You may take 2 pieces of baggage, each piece not to exceed
50 lbs., per adult ticket. Children may take only 1 piece of
baggage. All baggage must have an identification tag affixed
which should include your name and telephone number. Please
refer to the "Baggage Information" section on this website for
further information.
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May I play my music player
or use my laptop computer on the bus? Yes.
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Music devices and other electronic equipment are welcome on
the bus when used with courtesy for other travelers. Music devices
must be used with headphones and played at a low enough volume
so as not to disturb other passengers or distract the bus driver.
This is simply a matter of common courtesy that we must enforce
for the comfort and safety of other passengers and the bus driver.
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May I use my cell
phone while traveling on the bus?
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Cell phone use is strictly limited. As a courtesy to other passengers, we prefer that you do not
use your cell phone while traveling on the bus.
If your cell phone continues to ring, the driver may ask you to turn off your cell phone.
If you must use your cell phone, please follow these simple rules:
1. Limit your use to necessary calls
only.
2. Keep your calls quiet and brief.
3. Do not use profanity.
Any passenger who does not follow these simple rules, or uses a cell phone in a manner that disturbs other passengers or distracts our driver, may be removed from the bus.
It is our goal to provide all of our passengers
with the ability to rest comfortably and enjoy a safe and quiet
ride while traveling with Trailways.
If you are being disturbed by another passenger's cell phone use, please bring it to the attention of our driver.
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Is smoking allowed
on buses? No.
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No. Federal law does not permit smoking on buses.
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How long are tickets
good for?
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For tickets purchased at an agency or terminal, one-way tickets are generally good for ninety (90) days,
and round-trip tickets are generally good for one year from the date of
purchase. However, some specially priced tickets are valid for
different lengths of time, and are marked accordingly.
Tickets purchased on this website in the Purchase Tickets area are valid only for the date purchased.
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What type of travel
documents do I need to travel into Canada?
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For Canadian Permanent Residents
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Permanent Resident Card or
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Canadian Passport or
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Trusted Traveler Cards (NEXUS, SENTRI or FAST) or
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Enhanced Drivers License
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For United States Permanent Residents
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Valid United States Passport or
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Valid United States Passport Card or
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Trusted Traveler Cards (NEXUS, SENTRI or FAST) or
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State Issued Enhanced Drivers License
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For non-Canadian, and/or non-United States citizens, a valid
Passport is always required. Depending upon the country of your
citizenship, a Canadian Visa may be required. Complete information
about traveling to our Canadian destinations may be found on
at www.Canada-NY.org
or www.travel.state.gov.
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What type of travel
documents do I need to travel into the United States?
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The Department of State is in the process of updating travel document requirements. Visit www.travel.state.gov for the most up-to-date information.
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May I get a refund
on my ticket?
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In most cases the answer is 'yes'. Refunds are based on the
value of the unused portion of the ticket. When a ticket is
refunded, a cancellation fee of 20% of the ticket value is deducted
from the amount of the refund. However, some tickets are not
refundable and are clearly marked "No Refund". If you purchased
your ticket with a credit card, in order to receive a refund/credit,
you must include the credit card type, number, expiration date,
and cardholder's name. Please note that only tickets bearing
one of our company names - Adirondack, Pine Hill, or New York
Trailways - will be considered for a refund by our Refund Department.
For additional information, please see our "Refund Policies"
below.
To request a refund, you must mail your ticket to our Refund Department at Trailways, 499 Hurley Avenue, Hurley, New York, 12443.
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Refund Policies
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1. Wholly or partially unused tickets may be refunded by mail,
to the Refund Department at our corporate office, at Trailways,
499 Hurley Avenue, Hurley, New York, 12443. Only original tickets
(no copies) will be considered and the request must be made
by the original purchaser of the ticket. When you mail us your
ticket, you should insure the envelope with the United States
Postal Service for the value of the ticket to be refunded; we
will not be responsible for lost mail. Refund values will be
determined as follows:
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Wholly unused tickets, or partially unused tickets, that are
eligible for a refund and have not been presented and used for
transportation, will be refunded at the purchase price paid
less a twenty percent (20%) cancellation fee. In the event that
the failure to use the ticket is the result of any act or default
by our Company, then the twenty (20%) percent cancellation fee
will not be applied to the refund.
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* Tickets that are eligible for a refund will remain eligible
for up to one year from the date of expiration. No refund will
be issued for tickets that exceed one year from the date of
expiration. Tickets that are non-refundable are clearly marked
"No Refund" and therefore are not eligible for refund.
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2. Refund Policy on Multi-Ride/Commuter Tickets
Refunding Multi-Ride/Commuter tickets results in losing the
discount that was applied for the multi-ticket book purchase.
Refunds are made by, first, subtracting the full-fare value
(not the discounted value) of the tickets used, from the cost
of the multi-ride ticket book, and then subtracting an additional
20% cancellation fee. At times this will result in no refund
value for partially used multi-ride ticket books.
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